Find Your Answers Here

1. Do I need to have a wifi network at home to make this outlet work?

No. you do not need, but if you have a wifi network, you can control more than one outlets at a time.

2. How hard to setup the outlet?

It is very simple, only knowledge you need is you know how to use a smart phone.

3. How to reset the outlet to its factory default setting?

Hold the reset button for 5 seconds then release, the outlet will restore its original settings.

21 thoughts on “FAQs

  1. Brian

    The product looks great and I particularly like the dimming feature. Is there a nodejs npm module so we can utilize our own software? I think it would give you more sales if you published a rest api or some sdk modules that the community could consume. Measurement of electricity being used would be a great feature to add in your next version.

    Reply
  2. Larry Weiss MD

    I cannot pair the outlet with either an Android or iPhone. We have tried multiple times, read and reread the instructions, installed and uninstalled the app, reset the device over and over. No love.

    Also – it would be good if you fixed your support phone number. “The voicemail box is full” message is not very helpful.

    Help

    Larry

    Reply
    1. andyfbd@gmail.com Post author

      the easiest way to pair the device is using the “smart link”, go to the pairing page, the app will find your SSID automatically, type in your password, press the reset key on the outlet for one second then press the “pair device button” on your app. make sure the password is right and the outlet is within your router coverage distance.

      Reply
  3. Paul Ratto

    Hello,
    Does the smart outlet remember it’s status (ie: on or off) following a power outage, or does it just default to off?
    Thanks,
    Paul Ratto

    Reply
  4. Mike

    I want to be able to integrate the WiFi outlet into my own application. Where is your developer documentation? How do I turn on/off using TCP/IP (REST or SOAP API etc.)?

    Reply
  5. Franco

    What happens if I plug a 1 KW heater on the WIFI outlet by mistake?
    Also is this CSA approved ?
    How often is it necessary to push the reset button in normal operation. Does it happen if the electricity goes out and then comes back on ?
    How long does it stay on working normally without having to press the reset button?

    Reply
    1. andyfbd@gmail.com Post author

      This outlet is CSA approved. The certificate number is:70023056

      if you plug in something like a 1KW heater, the outlet will disconnect the output by itself and will restore the function after a while for protection purpose.

      Once user has setup the outlet, user does not have to push the reset button again except the device stops working normally. The setting will be stored in the device, even lost the main power, when power is back, this outlet will start working without doing anything.

      It will stay on working forever if there is no hardware failure.

      hope these answered your question.

      Thanks,
      Andy (hardware engineer)

      Reply
  6. Caroline

    What is jumping fox, sunshine friday, sunrise or sunset? I would like to know more about all the features. The manual is too basic. If I plug a lamp in one of the two other outlet can I use it far from home too? I also want a know what I sould do with the plastic pic behind the outlet? Whith that I can’t plug it in a wall, can I broke it?

    Reply
    1. andyfbd@gmail.com Post author

      Those are some light patterns you can play.other two are regular outlet, non controllable. You can break it the plastic if you want. That is used to hold the outlet when plug in the wall outlet.

      Reply

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